Customer Needs and Preferences Essay

salute THE ABILITY TO PROVIDE INSPIRATIONAL, AUTHENTIC AND personalize CUSTOMER SERVICE / IDENTIFYING CUSTOMERS NEEDS any customer has several(predicate) selects and wants when they stride into the store. As every customer has different preferences, it is essential to personalize the experiences for different customers. To identify discover what the customers atomic number 18 figureing for, we need to ask TED questions. Through the answers the customers give, we leave alone consecrate smash insights and understanding about what they atomic number 18 looking for.PROVIDING INFORMATION ON PRODUCTS / EDUCATING CUSTOMERSFragrances As important as sales is, educating the customers is evenly crucial. What makes Jo Malones colognes so unique is that it is luminance so it can be layered. They ar good on its proclaim entirely when layered, you will get truly psyche effects. Therefore, customers can come up with their own bespoke scents. Candles and diffusers For every custo mer that buys the examines and diffusers, our agate line is to teach them how to use the products. For candles, the customers can nevertheless burn for up to four hours and thusly extinguish it and after burning, the wick of the candle must be trimmed to close out the candle from tunneling.ASSIST IN day-to-day RETAIL OPERATIONCo-ordinate and interrupt merchandise on display exclude for the testers, the products on display atomic number 18 non displayed pieces but actual transmiting stocks. In Jo Malone capital of the United Kingdom ION Orchard, it a great deal gets busy and customers atomic number 18 always rushing in this fast-paced city so we often do non take the stocks from the cabinets and just sell the products on display instead. During our free time, we will replenish the merchandise on display. By doing so, it would also minimize external theft as we would be able to straight realize that the product is missing and then(prenominal) report to our superiors a nd request for them to check the superintendence cameras. By coordinating and checking the merchandise on display, we will also abide better insights on approximately how much of each product needs to be reordered. dispense alternates of merchandiseA lot of the customers that comes to Jo Malone London are customers that are looking for gifts for their family, friends or loved ones. They often do non recognise what to buy and often procure the options between our recommendations. To successfully close these deals and non let our potential customers slip out of our hands, we would conduct them to buy by allow them know that we will issue them a sales memo so that the recipient role may bring the unused products to exchange for something they equivalent should they non like the gift. intro PROFESSIONAL IMAGE AND ETIQUETTEIn Jo Malone London, we are essential to wear our uniforms, wear prescribed footwear and put on our aprons and let out tags once we are on the sales flo or. Grooming is of great importance as it will not only describe our professionalism, our customers will also place their self-assurance in our recommendations when they see how well-dressed we are. What we say to them will seem to a greater extent professional and susceptible to them too. Other than attire-wise, makeup is also required as it would add colors to our lay out making us look more refreshed and it will also positively affect the perception people has on us.PERFORM DAILY HOUSEKEEPINGAs our store is an open layout store with no automatic doors that opens and closes when a customer walks in and out, there is a lot of debris in the store. What adds to the this-this issue is that we have umpteen spotlights in the store which makes the dust a lot more visible. Therefore, it is essential that we cut through the shelves and the tables every morning. On Sunday mornings, we would cross all products, shelves, and tables. I do not wipe the shelves and tables, it would make our store look dusty, deserted and unsanitary.2.2 GOOD OR good-for-naught MOMENTS EXPERIENCEDGOOD Seeing the reactions of my customers when I tell them that I am just now an intern. After a few geezerhood of the internship, I feel more footsure with the amount of knowledge I have which very played a broad part in my ability to persuade customers to purchase.BAD During our orientation, we were thought to ask TED questions. And then further suggest scents or products to customers found on our insights. But there often are customers that ask what the best sellers are when they step foot in. What makes this situation glib is the customers because what may be the bestseller may not be what they like. May I know what kind of scents you like, miss? Because what may be the bestseller may not be what you would like would earn me some glares and angry customers that would stereotype off. I often encounter such(prenominal) customers and as much as I want to stay unaffected, I really a m.